How SERVPRO Helps With Claims
We are here to Help you with your Claims.
SERVPRO claims service is dedicated to restoring customers' property and getting them back to business as usual as quickly as possible. Our team can help you settle claims fast, resulting in satisfied customers, lower costs and increased policyholder retention.
SERVPRO Claim Services
There are several reasons to choose our restoration professionals to assist you with your emergency response:
1. Customer Focus
Our priority is restoring your customer's property. Our professionals in Bountiful, UT, work hard to limit your customer's damage.
2. Quick Response
We have over 1,900 locations in the United States and Canada. This allows us to respond quickly at any time of the day or night.
3. Highly Trained Team
All our professionals are trained on Institute of Inspection, Cleaning and Restoration Certification standards for fire and water cleanup and restoration. We also provide continuing education for our professionals and insurance clients at our state-of-the-art IICRC-approved training facility. Our training facility offers employee certification training, new franchisee training, continuing education, e-learning and an IICRC training program.
4. Guaranteed Work
All of our work comes with a two-year labor and one-year materials warranty. We will re-service your customer at no additional charge for up to two years if our service fails to meet commercially reasonable expectations.
5. Cost Savings
Restoring property is usually less expensive than replacing it. We are committed to restoring all of the property that can be restored which saves you money.
6. Documentation Provided
Our team provides all customers with photos of important items and an itemized loss inventory so that your customers can have peace of mind that all of their property is being included in the claim. This also saves you time.
7. Only Qualified Vendors Used
We hold vendors to the same high standards we do our professionals. You never have to worry that we will subcontract work to substandard vendors. Because we handle working with vendors for you, that is one less task you need to complete to close your claim.
8. Dedicated National Accounts Team
We have a dedicated team focused on establishing and maintaining relationships with insurance companies. The goal of this team is to make sure both insurance companies and their customers are highly satisfied with our service.
9. Quality Assurance Guidelines
To ensure our work meets your expectations, we have established guidelines that include internal audits. Local professionals must meet 21 different requirements to get insurance client referrals. All of our employees must pass background checks. We keep communication with insurance agents and adjusters transparent and provide completed job files as proof of work.
10. Many Types of Restoration Services Offered
Our professionals are trained to restore property damaged by water, fire, mold and storms. We also provide specialty cleaning, biohazard services, tarp service, storage, document restoration and crime scene cleanup. Because many disasters involve multiple types of restoration, working with our team can save you time.
Our team works hard to ensure we provide the best claim services in the industry. When you use our restoration services you can rest assured that your customers will receive, fast, professional service that saves time, effort and money.
How To Administer Burn First Aid
Know more about Burn First Aid by Following Our Tips.
When a fire occurs in your building in Bountiful, UT, you must start your emergency protocol quickly and efficiently. In addition to the fire damage that flames and smoke are likely to cause to your building, you also need to make sure that everyone gets out safely with little to no injury. Sometimes burns do happen, though. It's crucial to know how to respond.
Determining the Type of First Aid Needed
The first thing you need to do before administering burn first aid is to determine how severe the injury is. A minor burn doesn't usually require medical attention. You will need assistance from the emergency response team if the problem shows signs of being severe:
- Charred patches of skin
- Deep wounds that go through multiple layers of skin
- Large burn that is over three inches in diameter
- Abrasion located on a sensitive part of the body such as the face or extremities
- Intense or sudden swelling
Protecting the Injured Person
People with both major and minor burns need to be protected from further injury before anyone begins to administer aid. Follow the evacuation procedures you have practiced to help them get clear of the building that has fire damage. Then make sure they are comfortable and that all their vital signs such as breathing and body temperature remain as close to normal as possible.
If clothing is stuck to the burn, do not attempt to remove it, but you can help the victims take off constricting jewelry or other items that may get in the way of treatment.
Treating a Minor Burn
A small, minor burn that shows only red skin or a few blisters doesn't necessarily need medical intervention. Keep it cool, clean and covered. Run it under cool water or lightly pat with a damp rag to reduce the heat. Use a first-aid ointment to clean the area gently. Cover it loosely, careful not to pop the blisters, so that it is protected from the air and anything it may carry.
Finally, the burn victim can take an over-the-counter medication designed to reduce pain, fever and swelling to help relieve discomfort.
Dealing With a Major Burn
Fire restoration experts know how quickly flames can destroy a building. A raging fire can also injure anyone caught in its path. When people show signs of a major burn, there is not much a person without medical training can do for them. You should loosely cover the burn with a clean cloth to protect them from further injury until the emergency team arrives.
Don't leave them unattended, just in case they go into shock or need your assistance. Wait for them until the ambulance arrives and then let the EMTs take over.
Knowing the right evacuation routes to get out of a building with fire damage is important. Understanding how to administer aid for burns is crucial, too. The more people there are in your building who know the basics, the better chance everyone has of getting out of the fire mostly unscathed.
Understanding Water Damage Categories and Cleanup
Know more about Water Damage Categories and avoid Damage in your Property.
Water damage refers to the destruction caused by the presence of water in places that it shouldn’t be for a period of time. It can range from minor water spots that affect the appearance of a surface to major destruction such as burst pipes and flooding, resulting in the rot of materials, mold growth, and property loss. Water damage falls under one of three categories, ranging from clean water to black water. Let’s take a closer look at these categories.
Exploring Category 1, Category 2, and Category 3
The three major categories for damage are as follows:
Water in this category usually comes from a source such as a broken water supply line or overflow of a tub or sink. Also known as clean water damage, category 1 water damage is the least severe as the water is free of toxins and sewage. It’s also implied that the places impacted by this damage are also clean.
Known as grey water, this water likely contains some contaminants and should be cleaned immediately. Sources of grey water include toilets, dishwashers, washing machines, and sump pump backups. Clean water that has not been cleaned or dried in 48 hours can become Category 2 water.
The most severe of damage, this category of water is also known as black water. This water contains bacteria, fungi, and other organisms. Sources include toilets containing feces, sewage backup, seawater, groundwater, and flooding. Grey water that has not been removed in 48 hours should be treated as the most severe water damage.
Cleanup of water damage differs significantly between the various categories, but each category can lead to more serious problems, including mold growth and spread. SERVPRO Franchise Professionals in Bountiful, UT, are equipped and ready to fully clean and restore water damage in any category.
Handling Water Damage Cleanup
Severe water problems require approaches that are more advanced and beyond the ability of a DIY solution, such as sewage cleanup. Disinfection and sophisticated drying techniques are necessary for the most severe of damage. Restoration professionals assess the damage, determining the class of damage accordingly:
Class 1: This applies when less than 5% of a space is impacted, evaporation is slow, and little moisture has been absorbed.
Class 2: A faster rate of evaporation is noted for this class, and between 5 and 40% of the space is affected, especially the entire carpet and upholstery.
Class 3: This class is used for the fastest rate of evaporation in a room with over 40% of the area affected. Typically water damage comes from overhead.
Class 4: This applies specialty drying for surfaces such as wood, concrete, plaster, and other materials.
Involving the pros is not just about the level of water damage, but also the best approaches for cleanup and drying.
Water can be a destructive force on your property based on different factors, primarily the source, the level of contamination, and whether it’s been left to sit. Black water represents the most severe category of damage. Cleanup is best left to damage restoration professionals not only to return your place to pre-damage conditions but also to determine the best way to accomplish this.
Answering Common Questions About Partial Fire Losses
If you have Questions About Partial Fire Losses, take a look at These Tips.
Not every commercial blaze results in the total destruction of a property. You could end up with a partial fire loss, instead.
A partial loss can also occur if there is damage to an adjacent building. The smoke or extreme heat could migrate toward your property. The fire retardant used by first responders could harm your premises, as well. Whether the partial loss results from a fire in your building or a nearby one, there are some things you should know about making an insurance claim.
Common Questions About Partial Fire Losses
Should You Get the Property Inspected for Fire and Smoke Damage?
Sometimes, the damage caused by a fire is obvious. However, this is not always the case. If there has been any kind of blame in or near your Bountiful, UT, property, you should get it inspected by a qualified professional.
Your insurance provider will likely send an adjuster to survey the area. Yet this is not sufficient. You should also hire a structural engineer or contractor to evaluate the structural integrity of the building. You may also want to bring in an industrial hygienist to check the air quality. This is particularly important if you or any of your employees have asthma or severe allergies. Ideally, the inspection should cover:
- Interior Walls
- Heating and Plumbing Systems
- Concrete and Siding
The inspector should also estimate the cost of fixing your premises. You will likely need to hire fire restoration professionals to clean the property and repair any damaged assets.
Will Your Insurance Pay for Mold, Smoke and Ash Cleanup?
A fire loss does not only include the harm caused by the blaze itself. There could also be ash or smoke damage. Rugs, curtains and fabrics could develop lingering odors. The ash could also stain tile or marble.
If the flames caused your building's sprinkler system to activate, the water from those sprinklers could encourage mold growth, as well. Mold can be particularly prevalent on wet drywall. Any fire-related holes in your walls or roof could additionally allow rain to enter the property, potentially sparking a mold infestation.
Will your insurance pay for these damages?
It depends on your policy, but ash and smoke are typically covered. Any porous materials should be given to a restoration professional. The expert can then help you decide whether the items can be salvaged or should be replaced.
Mold damage, however, is not always covered by insurance. Many companies have mold exclusions, so you will have to talk to your adjuster or read over your policy to find out if you have any coverage.
Will Insurance Cover Landscaping Damage?
The smoke and heat from the fire could also destroy any plants outside your property. Your policy should have some coverage, but it may be limited. For instance, most policies only pay $500 for each damaged tree, yet a mature tree can be worth several thousand dollars. Some plants may appear fine after the fire yet die over time. You should thus keep open your insurance claim for several months in case you have to make any additions to it.
A partial fire loss can still be quite expensive. Thankfully, a decent commercial insurance policy should cover at least some of the costs.
How To Handle Frozen Pipes
Be Ready To Handle Frozen Pipes by Following our Tips.
Running water is a necessity in every home, but a busted pipe can easily become a nuisance rather than a convenience. Every homeowner in Bountiful, UT, should know how to handle a frozen pipe and some basic pipe freeze prevention tips.
Important tips to consider as regards Frozen Pipes
Frozen Pipe Assessment
If the water from a faucet only comes out in a slow drip when it's turned on, this is a common sign that you have frozen pipes. To locate the source of the problem without exacerbating it, you need to follow several steps:
- Turn off water flow to the pipe that feeds the faucet.
- Open the faucet.
- Trace the path of the pipes leading from the faucet.
- Look for ice, bulges or breaks.
The location of the freeze determines your next move. If the pipe itself is already damaged, you will need a plumber to repair it before you turn the water back on. A layer of frost or ice on intact pipes can usually be melted to save them. Use a hair dryer or portable heater to warm the area around the pipe.
If the pipe is inside the wall, you can turn up the heat in your home, but unless the wall is open, you don't really know what's going on behind it. It's best to hire a professional to find out before you let it fill with water again.
Pipe Freeze Prevention
It's good to know how to handle a frozen pipe. The best solution, however, is to keep it from frosting over in the first place. A few pipe freeze prevention strategies can go a long way toward protecting your home from water damage.
When the weather dips below the freezing point, let your faucets drip to keep water flowing through the pipes. Keep cabinets that enclose the pipes open, and insulate all the pipes you can see.
Make sure your thermostat is set to a warm temperature, and consider installing extra heaters in colder areas of your home. Protect outside pipes and those along exterior walls or in the garage by turning off the water source and draining them.
Water Damage Remediation
If you already have a burst pipe in your house, you probably also have some water damage to the area surrounding it. Fast action is necessary to prevent the problem from becoming worse. First, turn off the water supply to the pipe to prevent more moisture from leaking out. Then, call water damage mitigation experts to get the cleanup process started quickly.
Basic remediation starts by tearing out ruined materials. Drenched drywall and insulation will need to be replaced, but textiles such as carpets can usually be salvaged as long as the water that touches them comes directly from a clean source (e.g., a supply line or pipe). Then the technicians will dry and clean the area. Finally, they rebuild the structure to make your home look as good as new.
Frozen pipes are a warning sign that fissures may be forming in your plumbing. Once they burst, you have a mess on your hands. A solid understanding of pipe freeze prevention helps you protect your home from water damage.
How To Assess Mold Damage
Learn More about Mold Damage and receive the Best Assessment by Following These Tips.
Whether you just smell the distinctive musty odor of mold or see visible spots in your Bountiful, UT home, determining the extent of the damage isn’t always easily apparent. Mold and mildew may easily spread to other areas of the home, as well as be lurking behind walls, under flooring and in other areas that are hard to reach or see. To ensure the best air quality and to protect the home, it is recommended to get a mold assessment from a professional mold damage company.
Why Get an Inspection?
If you think you have a lurking fungi issue, do you know what kind it is? While some are fairly harmless, black mold is not a type you want to spread in your home. A professional inspection not only helps determine the mold species but also helps with the following:
- Pinpoints the location of the mold growth, as well as how big the problem may be.
- Determines the number of spores that are airborne and circulating in the home.
- After remediation, it provides peace of mind that the problem has been properly eradicated.
What Does an Environmental Hygienist Test?
A mold assessment should always be done by a certified specialist. This will ensure that they have the proper training and tools to help you solve your mold issue. As part of the inspection, they will conduct tests to find the moisture source, estimate the size of the impacted area and identify the type of molds found.
To assist in the process, environmental hygienists have an array of industrial tools to ensure the best results. This includes a laser particle counter to check air quality; moisture meters to locate areas with high moisture levels; hygrometers to test humidity, dew point and temperature; and infrared cameras to identify areas with high temperatures or elevated moisture levels. A professional will conduct the following tests:
This determines how concentrated the spores are. This is an especially important test when there are no visible signs of growth.
Swabs, tape and other tools are used to take samples throughout the home. Since mold forms where it has the right conditions, it could be growing in different parts of the home. These tests help determine how many spores and how much mold may be growing.
Although not always necessary, this involves removing materials from the home to be tested in the lab to determine how concentrated mold particles are in the home.
In the lab, the samples taken from the home are purposely nourished to create a colony. This enables the professional to verify which mold species is in your home.
Once the assessment is completed, a specialist will provide an overall plan of action for remediation and restoration. During and after all the work is done, inspections are completed to ensure the cleanup is taking care of the problem and that the home is free of mold.
The home should be a safe, welcoming environment. When water damage is sustained, it means that mold may be hiding. A mold assessment helps determine how big of a problem you have and makes it easier to get a plan of action in place to remediate it.
How To Make and Practice Your Home Fire Escape Plan
Make and Practice Your own Home Fire Escape Plan, and Avoid Fire Damage in your Bountiful, UT House.
If a fire ever breaks out in your Bountiful, UT, home, you do not have as much time to flee as you think you do. The National Fire Protection Association recently found that one-third of American households thought a fire does not become life-threatening until six minutes after it starts. However, a fire can quickly spread to dangerous levels in even less time. That is why creating a fire escape plan is so important.
Unfortunately, only about one-third of American households have actually made and practiced an escape strategy. If you are one of the homeowners who has not properly prepared your family for a fire, follow the below steps.
How To Create a Fire Preparation Plan
1. Discuss All Possible Entrances and Exits
Start by bringing everyone in your family together. Then go throughout the house and note two escape routes out of each room. Make sure that each window and door can be easily accessed and opened.
2. Choose a Meeting Place
Next, pick a meeting place where everyone can gather after escaping the fire. The location you choose should be a safe distance away from the home.
3. Memorize Important Numbers
Once the plan is in place, have everyone in your home memorize the phone number for your local fire department. This way, anyone can call for help from a cell or a neighbor's landline. You may want to store and remember the contact information for your local fire restoration company, as well.
4. Check and Install Smoke Alarms
While you are discussing your fire escape plan, you should also check to see that your smoke detectors are functioning properly. Put a smoke alarm on each level of the home, inside each bedroom and outside each sleeping location. Look for detectors that are interconnected. If one of those alarms goes off, the other ones in the home will beep, as well.
How To Practice Your Escape Plan
Just creating a fire preparation plan is not sufficient. You also need to practice the strategy at least twice per year. This way, you can discover and fix any weaknesses in the plan.
Your children need to understand how to respond if the smoke alarm goes off while they are sleeping. You should thus regularly hold these home fire drills at night. You do not want to frighten the kids, however. You can thus warn them ahead of time that the drill will occur.
Another benefit of practicing the escape plan at night is it allows you to see which members of your family sleep through the smoke alarm. If anyone in your household stays asleep throughout the drill, give someone in your home the job of waking up the sleeping person during a real fire.
In some situations, the smoke or fire may be too intense for you to escape. Plan for this scenario, as well. Each person should practice sealing himself in a room and covering door cracks with towels or tape.
It is easy to panic if you see flames or smoke in your house. Yet if you make and practice a fire escape plan ahead of time, you and your loved ones will know what to do during this emergency.
Is Your Commercial Property Impacted by Storm or Flood Damage?
If you experience Storm or Flood Damage in your Commercial Property, do not heasitate and Contact us.
According to the Insurance Information Institute, flood damage remains a prominent issue within the United States, noting that the cost of water repair has quadrupled since the 1980s. Some of this harm stems from water breaks and sewer overflows. However, business owners also face devastation from other external sources such as weather events. These cases can result in a damp, potentially expensive mess.
The source of the dampness matters, though. Is it really from a flood or the storm? Owners may think it doesn't matter, requesting a dry out and cleaning. However, circumstances vary for each situation and in working with restoration and claim procedures; therefore, it's critical that proprietors in Bountiful, UT, know the difference, seeking appropriate remediation for the harm. The following are distinctions between the two events.
What Qualifies as Flood Damage?
Flood water is considered a rise in a body of water such as a river, ocean or lake. It comes from the outside to the inside of the building. The overflow may occur during a storm, but the harm itself comes from the external body of water.
The Federal Emergency Management Agency, FEMA, recognizes a flood as any of the following circumstances:
- A runoff or fast spread of water
- The breakdown or erosion of land that leads to excess water
- Spilling over of tidal waters
For instance, rains might fill up a nearby retention pond during a hurricane. As a result, the water leaves its location, entering a nearby property and causing heavy saturation to the walls and floor. It could even ruin structures and products. The storm led to the overflow, but the damage was from flooding, not the weather. Insurance, therefore, would classify this event under flood coverage.
What Damage Occurs From a Storm?
Storm destruction results from weather-related occurrences, creating water or other physical complications. It's usually from above and, unlike floodwater, not from the ground. For instance, a storm might affect the roof, windows, electrical or plumbing. Moisture or other complications happen from that event. Common problems would include any of the following:
- Shingle damage
- Moisture entering from exterior exposure
- Fallen trees breaking windows, roofs or walls
- Lightning strikes that ruin electrical wires or business systems
Why Know the Difference Between the Two?
Water isn't always the same, and your insurance policy notes that. Commercial property insurance often includes storm damage but not flood coverage. Floodwater falls under an add-on policy, purchased separately. Business owners, therefore, need to know when they can file a claim with their agent.
A water restoration company may evaluate the wetness, determining the underlying cause. This overview proves helpful in learning how to manage the mess, sanitize the property and rebuild the location. In addition, business owners may use the assessment to collaborate with their insurance firms, concluding how to file and seek compensation appropriately.
Tend to storm and flood damage as soon as possible to mitigate potential issues and get back to business. Be sure to learn the underlying cause of the problems and work with professionals to remediate the issues.
The Secret to Disaster Response Is Teamwork
Our local Cleaning and Restoration Professionals can help you if you experience Damage in your property.
Cleaning and Restoration Business
There is a small cleaning and restoration business located in the Bountiful, UT, area. You see their green trucks at businesses and residences around town. Their advertisements talk about disaster recovery, but how can that be? There are so few of them. They seem to be good at drying buildings and always have the right equipment.
It’s easy to predict where to find them. They will show up at commercial and residential locations after:
- Winter storms
- Spring thaws
- Mold outbreaks
They seem to be pillars of the community and are nice to have around. They look good doing the small jobs but how effective could they be in a regional emergency? Looks can be misleading.
That Cleaning and Restoration Business Has a Secret Weapon
That small company is one of many similar businesses around the country. At last count, there were more than 1,700 of them. Every one of them works locally, just like the one near you. When disaster is imminent, their corporate office activates the Disaster Recovery Team. In a flash, that team turns those local hometown experts into a regional task force.
The recovery team is the communications center. It coordinates the activities of the task force and temporary labor brought in to assist with the storm damage.
Smaller Local Disasters Also Require a Team Approach
Not all emergencies require a regional response. They also have smaller storm response teams positioned at strategic locations around the country. Those teams provide the same support as the corporate team, but on a smaller scale. These storm teams also play a role in larger regional disasters. They provide an intermediate level of control and operate as mobile command centers.
The Secret Is Out
You now understand what makes that small cleaning and restoration business so special. They really are disaster recovery specialists. When fire, water or weather damages your home, you now know who to call. Those local cleaning and restoration professionals are ready to handle your problem. When they finish with the damage, your home will look “Like it never even happened."
Tips for Salvaging Sentimental Items After Fire Damage
Follow These Tips for Salvaging Sentimental Items After Fire Damage in your Bountiful, UT property.
House fires can be particularly difficult to recover from because, in addition to the fire damage, there is often damage from smoke, ash, chemicals and water. These tips can help you save some of your irreplaceable sentimental items.
How To Salvage Sentimental Items After Fire or Water Damage
Your priorities when attempting to salvage items after a fire are to stay safe and to get the insurance process started:
- Call your insurance company to file a claim as soon as you can
- Check for structural damage before entering your home
- Do not attempt to salvage items from an unsafe building
- Wear protective gloves, eyewear and face masks
- Do not touch or breath in hazardous materials
- Take pictures of damaged items for your insurance claim
Tips for Handling Damaged Items
Items that have been damaged by flames, smoke, ash or water may be fragile. Improper handling may damage these items further. Handle items as little as possible. Fine particles of soot may be ground into the objects without you realizing it. Ash and soot are abrasive materials that can scratch fragile items.
Pick up items carefully and avoid touching the most damaged areas. Wear latex gloves to prevent the oils in your skin from permanently binding soot residue to absorbent surfaces. Do not apply pressure to surfaces that are blistered or lifting. Store items in supportive plastic containers or boxes until they are ready to be cleaned. Clean objects as soon as possible. The longer soot remains on objects, the more difficult it is to remove.
Do not use water or cleaning solutions to clean items with fire damage. The water will force ash and soot further into the surface of the item. Vacuum ash and soot off your item as soon as you can. However, if a fire hose was used to put out your fire, avoid vacuuming any items that are still damp. Use a vacuum with a HEPA filter on its lowest setting.
Do not brush items or touch them with the vacuum nozzle. Vacuum the surfaces of folded items before unfolding them. If the item is not fragile, you may be able to use a soot sponge to remove additional soot.
If you have shelved books that you want to save, they may be burnt on the outside, but undamaged on the inside. Vacuum the edges before you open the books to avoid spreading soot onto the pages. If you find a photo album that is stuck together, do not try to pry it open. Instead, contact a restoration company in Bountiful, UT, to find out if they can restore the item for you.
Heat may cause metal, ceramic and glass items to become brittle. Be careful when handling these items. Fabric items may appear to be intact but may fall apart if not handled gently. Before you give up on items that seem too damaged to restore, consult with a restoration company.
Not every family heirloom that has fire damage is restorable. However, it may surprise you how many of your sentimental items can be saved with careful handling and appropriate cleaning techniques.