Why Do Insurance Agents Choose SERVPRO's Restoration Services?
When a disaster affects your home in Bountiful, UT, an insurance company will surely get a call. The insurance agent handling the claim wants to feel confident that the homeowners are performing every reasonable measure possible to prevent further damage to the property. The central part of this process involves getting a reliable team of experts on the scene to begin the mitigation and restoration work as soon as possible. To ensure a better customer experience, major insurance companies developed the Preferred Vendor program. SERVPRO not only meets or exceeds the stringent requirements of this program, but the company has rigorous specifications its own franchisees must meet.
SERVPRO's Requirements as a Preferred Vendor
1. Each Franchisee Must Meet the Insurance Companies' Requirements for the Program
To be a Preferred Vendor, the restoration company must first meet the requirements set forth by the insurance companies that utilize this program.
Customers will never be surprised by hidden restoration fees. They will receive a set price before the work begins.
Repairs are always performed by professionals who have met all the insurance company's requirements for its vendors. Before getting on the vendor list, the technicians must apply to the central Quality Assurance Department with their credentials and be approved.
Customers can be confident they're getting quality work. There are precise standards and specifications under which the qualified professionals must complete each repair.
2. Each Franchisee Must Complete the Proper Training
All of SERVPRO's employees must go through a 15-day training program that the local business holds. Then, the technicians advance by participating in certification classes for water and fire damage. Employees are also required to attend continuing education programs regularly.
3. Each Franchisee Must Adhere to SERVPRO's Guidelines
SERVPRO has 21 distinct performance guidelines that each franchisee must meet before receiving client referrals from an insurance agent. These guidelines are some of the most extensive in the restoration industry. They include each technician earning the Institute of Inspection Cleaning and Restoration Certification, and each employee passing a background check. Additionally, the franchisee must maintain the required insurance coverage, submit to routine internal quality assurance audits, and prove that the business possesses the proper equipment to handle any job.
4. Each Franchisee Must Apply for Preferred Vendor Approval
Each of SERVPRO's franchisees must apply for approval as a Preferred Vendor. The application process is simple for most because most have already reached SERVPRO's rigorous corporate guidelines.
5. Each Franchisee Must Practice Full Transparency
From the initial contact with the restoration hotline and throughout every step of the project, SERVPRO's professionals document their work. Clients can have peace of mind knowing that the damage restoration company is helpful, reliable and that they're performing their work to the highest industry standards.
Next time you need to file a claim for a loss on your homeowners insurance, your insurance agent will give you a list of restoration companies in their Preferred Vendor program. You're highly likely to see SERVPRO on the list, and for good reason; their technicians guarantee superior service to each client every step of the way, from your initial contact to the job's completion. Whether your home has sustained damage from a flood, fire, or mold infestation, you can be confident you're hiring the best company in the industry.